AirAsia Travel Insurance Now Includes Flight Delay Lounge Pass

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flight delay

Tune Protect has just announced some new benefits for its AirAsia Travel Insurance customers. These include a new Delay Lounge Pass, which offers customers access to  over 1,500 airport lounges worldwide when flights are delayed by two hours or more.

These benefits are available exclusively for customers purchasing or opting in for either one of the AirAsia Travel Insurance plans. Plans covered include the Value Pack, Premium Flex, and AirAsia Plus for flights departing from or arriving in Malaysia and Thailand. 

Better AirAsia Travel Insurance coverage

This new benefit seeks to ensure that customers are able to enjoy beyond the usual travel insurance benefits that AirAsia guests can expect.  Aside from gaining monetary compensation due to delayed flights, customers are also compensated with the ease and comfort of airport lounges to make the most of their waiting time. 

“At Tune Protect, we aspire to enhance every aspect of the travel journey to be as comfortable and stress-free as possible. Whether it is parents seeking a quiet space to manage their children, business travellers needing to catch up on work, or solo travellers wanting a peaceful spot to relax, the access to the airport lounges addresses the needs of every traveller,” said How Kim Lian (“How”), Group Chief Executive Officer of Tune Protect. 

Added benefits of Delay Lounge Pass

Customers can enjoy the Delay Lounge Pass benefit by following these simple steps:Delay Lounge Pass

  1. Purchase or opt in for travel insurance: Customers must purchase any of the AirAsia Travel Insurance plans (Value Pack, Premium Flex, AA Plus) while booking their flight.
  2. Complete registration: After purchase, customers will receive a thank-you email along with an email for lounge registration. Customers must register their upcoming flights using the unique code received via the lounge registration email before departure.
  3. Flight tracking confirmation: Once registered, customers will receive an acknowledgement email confirming that their flight is being tracked via FlightStats.
  4. Receive Lounge Access voucher: If their flight is delayed by two hours or more, customers will automatically receive a delay notification along with a digital lounge access voucher upon arrival at the airport. The voucher can be used immediately.

How to use Delay Lounge Pass voucher

In the event that the flight is delayed, but customers do not utilise the voucher that was issued, it will still be valid for one-time use within 30 days from the issuance date at any of the 1,500 airport lounges worldwide. However, the Delay Lounge Pass voucher is uniquely assigned to the registered travellers and is non-transferable. If customers are purchasing insurance plans on behalf of their travel companions, they must ensure that the information is accurately registered.

Tune Protect has also enhanced its travel insurance features in the AirAsia Travel Insurance plans by introducing TravelFlex Lite. This affords customers a flexible cancellation benefit in the event of unforeseen circumstances. TravelFlex Lite benefit reimburses the cost of the flight tickets up to RM500 if customers are unable to travel. 

Other key features include the On-Time-Guarantee which reimburses RM100 for a 2-hour delay. Another notable feature is the Baggage Delay which reimburses RM120 for every 6-hour delay, up to RM360.

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