TNG Launches SOS Balance For Uninterrupted Toll Payment
TNG Digital has just launched SOS Balance, a practical solution for uninterrupted toll payments even with insufficient balance.
This new service is available for free via TNG eWallet. It is a unique feature that provides seamless toll transactions for greater user convenience. The new feature also support smoother traffic flow, and improves the overall road travel experience.
SOS Balance feature available from 23 January
From 23 January onwards, SOS Balance will be introduced to loyal ENG eWaller users at no cost. This feature essentially allows eligible users to go through tolls even if they have insufficient balance to pay for it.
It grants users a 24-hour grace period to reload their eWallet and settle any outstanding charges. Users must settle these payments within the window to continue accessing the full suite of eWallet features. You will receive an app alert if you have utilised the SOS Balance feature when using the toll.
“The introduction of SOS Balance reflects our commitment to delivering user-centric innovations that simplify and enhance the daily lives of Malaysians. Beyond convenience, it reduces delays at toll plazas, alleviates traffic congestion, and enhances the efficiency of highway operations,” said Alan Ni, Chief Executive Officer of TNG Digital.
No more ‘baki kurang’ problem at toll booth
Officiated by the Minister of Works, Dato’ Sri Alexander Nanta Linggi, the launch marks a significant milestone in Malaysia’s highway digitisation journey. This feature benefits both users and highway operators by streamlining toll collection workflows and reducing transaction times.
These improvements boost customer satisfaction and potentially encourage greater highway usage. It also provides operators and regulators with real-time toll data for informed decision-making.
Only available for RFID and PayDirect toll booths
The SOS Balance feature is available at RFID and PayDirect-enabled highways. The current coverage spans 31 out of 33 highways across Peninsular Malaysia. TNG Digital has expressed its commitment to expanding its coverage and extending the feature to other applications beyond toll payments in the near future.
The introduction of this feature also exemplifies TNG Digital’s ongoing commitment to modernising Malaysia’s infrastructure through innovation and address real-world challenges with practical, no-sot solutions.
